Travelocity Reviews

1.8

/5.0

45 customer reviews

16 %

reviewers recommend

Travelocity

Note: The star rating (1.8 out of 5) is an average of all ratings, which reflects the average customer review of a business. We publish both positive and negative reviews after reviewing them.

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45 Customer Reviews

by Terry

Sep 19, 2022

Useless App Worst costumer service

Worst Customer service. App is useless I used them. When I tried to rebook hotel
virtual app canceled my flight.
When I tried to find about Tickets refund
The app wouldn’t let me correct my answer. I tried calling no help from real person. First time I booked never again!!

by Rhodes854

Sep 16, 2022

The hotel was clean and nice and quiet

The hotel was clean and nice and quiet. The staff were caring people who resolved issues quickly. While the attached building that the pool is in has the appearance of a grand pool, the reality is it wasn't much more than a wading pool.

by Gene360

Sep 16, 2022

Exceptionally poor customer service

Apparently Travelocity does not do any checking on reviews for places they book for you. I reviewed the reviews on a hotel I booked yesterday through Travelocity and they were atrocious. Roaches, bedbugs etc…none of this information is offered by Travelocity. I tried to cancel my reservation 22 hours before checking in and was still charged. I will eat the cost of the room but will not book through Travelocity again. Do your due diligence.

by Lewis891

Sep 15, 2022

Do not book low cost airlines with them

I booked a flight for a night ticket and somehow I didn't notice until a week before they booked the flight with a similiar flight in the morning. Because the link they gave on their confirmation didn't work with the airlines app. So I got forced to pay 150 in change fees (ultra low carrier) and when I called travelocity. All they said is we sent you a confirmation not our problem. Not even an apology.

by Clinton099

Sep 14, 2022

I always go through Travelocity to book…

I always go through Travelocity to book my trips. I was very disappointed with the rental reservation. I was stranded in Sheridan WY without transportation and was unable to rent a vehicle until the next day for much more ($500 difference) CS did not know who Enterprise was and said he would call the next morning with a new reservation. I have tried every number ans cannot simply to speak to any one to inform him of the problem.

John Q

by Debbie702

Sep 14, 2022

Be careful when you book

I researched my floght for several days and finally decided to book on Travelocity.It was a bit more than I wanted to pay but my travel dates were fairly soon. I booked and next day found exact same route for $500 cheaper. Travelocity only offereed cancelation with in 3 days, then I could re book. Unacceptable. The fares would change by then. They could do this if they were really intereasted in their customers. ( SABRE allows cancellations depning on the flight rules and regardless I was within the 24 hour cancellation period) I was not going to tie up my credit card with more fees PLUS the flights would have been considered double booked and cancelled by the airlines. Just be wary. I will not use travelocity ever again.

by Tyler W.

Sep 12, 2022

It is easy

It is easy, fast and has the best prices available at the time of booking!

by Ben Parker

Sep 07, 2022

Terrible

I have tried several times to redeem a Travelocity credit online and it will not work. Instead of giving me my credit it charges my credit card. When I call Travelocity Customer Service and the agent looks up the same flight I just found on their site, the price the agent gives me is twice as high as when I search their site. That makes totally no sense!!! What site are their own agents using?????

by Alice Morris

Sep 06, 2022

Never told us of cancelled reservation

Booked a hotel through Travelocity 6 months ago. The hotel cancelled our reservation the day of check in and reported this cancellation to Travelocity. We found out of the cancellation while trying to check in. Travelocity never informed us of this cancellation and left us scrambling for an alternative. It's been 5 days and Travelocity still hasn't called us back to explain their lack of communication.

Terrible customer service.

by Jared087

Sep 05, 2022

I need to cancel my ticket and…

I need to cancel my ticket and unfortunately, they don't have online cancellation. Only way to cancel your ticket is by calling them. I have been trying to call them since 2 hours. I have been holding phone for more than half an hour each time and yet I couldn't reach their customer care. I have tried all possible numbers. Every time I hear pre recorded message of high call volume. In my life, I have never seen call volume where you can't reach customer care even after holding your phone for half an hour.

Questions & Answers

Why is it when a manger from Travelocity tell u something is a lie I have been on hold 2 HR rite now waiting on manger why

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Why does Travelocity list Tamarack Lodge at Bear Valley as having no rooms available when ii know I can go directly to the Lodge website fo a room?

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I am trying to use my tmobile coupon for an activity, but I have been on hold for an hour. Not sure what to do

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the travel insurance is useless, andthe company will make you call local properties to cancel reservations. my itinerary included an easy jet leg whivh was non refundable and i was asked to make an international call twice, once to cancel and another time to get them to fax the cancellation to "senior advisory group" at travelocity so they could continue to process the claim. why do you have such terrible customer service?

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i paid 182216 for a cruise. I can get the same cruise for 170215 from cruise.com I called and spoke to someone at travelocity she got the same price 120 cheaper, I needed a supervisor to get the credit. the supervisor claims she cant get the same price. now what?

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